+86 13825280343
tom@labelsuncn.com
Mon-Fri: 8:00 - 17:30

How can we help?

You can find Labelsun’s FAQ here, covering key links such as product customization, proofing confirmation, production process, quality inspection, logistics and delivery. We provide you with detailed information about screen printing, thermal transfer, high-frequency embossing and other processes to help you quickly understand the order process and technical requirements. If you have any questions, please feel free to contact us!

Customer consultation and service support​

We provide sample-making services for potential clients. The sample cost varies depending on the design complexity and quantity. If a formal order is placed later and meets the required quantity threshold, the sample fee can be deducted from the total order amount.

我们主要为硅胶商标、标识、织带印刷、弹性织带印刷、热转印标签等产品提供丝网印刷加工服务。

我们在全球范围内提供丝网印刷加工服务,并为世界各地的许多知名品牌提供服务。

我们提供专业的设计支持。您可以将 CDR、PS、AI 和 PDF 格式的设计文件发送给我们。我们的团队将进行技术审查和优化,以确保设计能够顺利进行。

我们主要提供 3D 丝网打印、热转印、TPU 四色丝印等先进打印工艺。

是的,我们根据客户的具体需求提供定制服务,确保每个订单都满足您的个性化要求。

我们支持小批量定制,但最小起订量根据不同的产品规格和流程而有所不同。具体情况请咨询我们的销售团队。

Please provide your product design drawing, printing quantity, material, process requirements and other information, and we will provide you with a detailed quotation.

Quotation and Contract Process​

The quotation usually does not include shipping costs, and the shipping costs are calculated based on the final shipping location and logistics method.

The validity period of the quotation is usually 10 days. If it exceeds this time frame, the price may be adjusted.

Yes, we will sign a contract for the first cooperation to ensure the rights and interests of both parties and the smooth progress of the order.

We accept multiple payment methods such as bank transfer, Alipay, PayPal, etc. The specific payment method can be confirmed with the sales representative.

Depending on the order amount and cooperation history, we can provide customers with the option of installment payment. Please discuss with us for specific conditions.

If the order content needs to be changed after the contract is signed, you need to communicate with us in advance and sign a change agreement, which may affect the delivery time and cost.

After the contract is signed, we will confirm the detailed production arrangement and delivery time with you to ensure that both parties are clear and consistent about the process.

We will provide certain price discounts and other preferential conditions for long-term cooperative customers.

Proofing and confirmation​

Yes, there is a fee for proofing. If a formal order is placed and the required quantity threshold is met, the proofing fee can be deducted.

Yes, if you are not satisfied after proofing, you can make a modification suggestion.

We welcome customers to participate in the proofing process, you can make requests or suggestions, and we will try our best to meet them.

When placing a proofing task, you need to fill out a detailed proofing requirement form to confirm specific requirements such as pattern, color, size, and process. We will strictly follow this requirement for proofing. After the proofing is completed, we will send the proofing results to you for confirmation in the form of high-definition pictures or videos to ensure that the product effect is consistent with your design. If necessary, we can also arrange to send physical samples for on-site confirmation to ensure your satisfaction and customized quality.

If problems are found during proofing, we will communicate with you as soon as possible, analyze the causes and propose solutions.

Proofing is to confirm the design and process. During formal production, mass production will be carried out according to the confirmed design and requirements, and the production process will be more precise.

You can provide feedback at any time by phone, email or online communication tools, and we will make adjustments based on your opinions.

If the design or process needs to be modified, additional fees may be charged, and the specific charging standards will be notified to you in advance.

Production process and progress​

We implement strict quality control during the production process to ensure that every product meets the customer's quality requirements.

Yes, we will conduct a comprehensive quality inspection after production is completed to ensure that each batch of products meets the standards.

If there are any delays in the production process, we will communicate with you in a timely manner and provide solutions to ensure that you can make corresponding adjustments.

Quality Inspection and Confirmation​

We will send you photos or videos of the final product for confirmation, and only ship after ensuring that there are no errors.

If the product is defective due to production quality problems, we will be responsible and provide compensation or re-work services.

Packaging and Delivery​

Yes, we will conduct a final inspection on all products before shipment to ensure that the products are intact.

We provide a variety of logistics methods such as air, sea, and land transportation. The specific logistics method will be selected according to the order volume and delivery location.

We ensure that the product is shipped on time according to the production progress and transportation arrangements of the order.